Slides Playcentre & Cafe Knox

The maintenance and cleaning here is way below average. Tops of slides have many months of dust on them. Clearly haven't been cleaned for a long time. I realize these surfaces aren't super easy to clean but it's not that difficult. There's no excuse for the thick layer of grime. Cafe menu was sticky. Carpet covered with stains. Massive cobwebs everywhere. There are extension cords lying on the ground behind a broken net that kids can crawl under. In another area there's a sign saying no entry with another broken net the only thing preventing kids (who can't read) from entering. God knows what is under the tarp in this area. Party "rooms" are not rooms but cubicles, squashed together at the back of the building. Neither my wife or I thought the equipment was safe either. More than a dozen (maybe as many as two dozen) metal bars are exposed where the padding has worn off. The entire structure was wobbling with the weight of only six people on it. Toddler area is small with few options to play. Jumping castles are good, but there should be more stuff on the floor to play with. Looking at other reviews, it seems they used to have cars but they removed them because they were all damaged beyond repair... which doesn't surprise me. Child safety gate in the toddler area doesn't work. We saw two kids open it by rattling the gate. Staff said this happens all the time. Slides are great. Staff are friendlier than average. Overall, there are lots of other better choices around. Not sure if we're gonna come back. Probably not.

This play centre is a little run down, dark and gloomy but it makes up for it with the play equipment it has to offer and the customer service. We went for a birthday party and I can honestly say it's the most fun my kids have had. The party rooms are not enclosed, just a small wall separating each party but the kids don't care. They also have the sports area where the kids played footy (they have many sports on offer) for an hour with one of the staff members doing drills and playing a match. If you want an affordable place for a party, I would definitely recommend booking here. The customer service was 5 stars! They kept coming over asking if we needed anything and making sure we were all looked after. Great experience, we will be back again.

Very disappointing to see how down hill this once awesome establishment has gone. All the equipment is need of a huge upgrade and face lift. Slides are a hazard as they are not connecting properly causing injury, metal poles are exposed around the playground, sections that are not in use are barely sectioned off properly leading kids to try and play in those areas. Staff were lovely, food was very lacking, most things on the menu was not available and the food we did receive tasted stale. Would love to see this place back to its glory days pre covid. Will not be coming back again until this place has been upgraded.